Contact information

At PocketCollect, customer satisfaction is our highest priority. If you have any questions about your order, our products, shipping, returns, or anything else, we're here to help.

Customer Support

Email: contact@PocketCollect.shop

Phone: +1 (479) 345-1674

Business Address:
PocketCollect
Sömmeringstr. 48
89259 Weißenhorn

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday & Public Holidays: Closed

Response Time

Our customer support team aims to respond to all email inquiries within 24–48 business hours. During busy periods or holidays, response times may be slightly longer.

Order Support

When contacting us regarding an order, please include:

• Your full name

• Order number

• Email address used for the purchase

• A detailed description of your inquiry

Providing this information helps us resolve your request as quickly as possible.

Business Inquiries

For partnership, wholesale, or other business-related inquiries, please contact us at:

Email: contact@PocketCollect.shop

Stay Connected

We are committed to providing fast, friendly, and reliable customer service. Whether you need assistance before placing an order or after receiving your package, our team is always happy to help.

Thank you for choosing PocketCollect. We appreciate your trust and look forward to serving you!