Privacy policy

At PocketCollect, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through our payment providers)

  • Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on our website

  • Referring website

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Detect and prevent fraud

  • Comply with legal obligations

  • Respond to customer inquiries

  • Send promotional emails if you have chosen to receive them

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

3. Payment Information

We do not store or have access to your complete payment card details.

Payments are securely processed through trusted third-party payment providers that use industry-standard encryption and security measures.

4. Cookies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Improve website performance

  • Analyze website traffic

  • Personalize your shopping experience

You may disable cookies through your browser settings; however, doing so may affect certain website features.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties when necessary to operate our business, including:

  • Payment processors

  • Shipping carriers

  • Fraud prevention services

  • Website hosting providers

  • Customer support platforms

  • Analytics providers

These service providers may access your information only as necessary to perform services on our behalf.

6. International Data Transfers

If your information is transferred or processed outside your country of residence, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with applicable laws.

7. Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your order

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

  • Maintain business records

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing

  • Request a copy of your personal data

  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below.

10. Children's Privacy

Our website is not intended for children under the age required by applicable law to consent to data processing in their jurisdiction. We do not knowingly collect personal information from children without appropriate authorization.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

PocketCollect

Business Address:
Sömmeringstr. 48
89259 Weißenhorn

Email: contact@PocketCollect.shop

Phone: +1 (479) 345-1674