Shipping policy

Thank you for shopping with PocketCollect. We are committed to delivering your order safely, securely, and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times are as follows:

  • United States: 3–6 business days

  • Canada: 7–15 business days

  • Europe: 5–12 business days

  • United Kingdom: 5–12 business days

  • Australia & New Zealand: 8–18 business days

  • Other International Destinations: 10–20 business days

Please note that these delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method. Any applicable shipping fees will be clearly displayed before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

PocketCollect is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping addresses provided by the customer.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Lost or Delayed Packages

If your package appears to be delayed beyond the estimated delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate the issue and assist you in resolving it as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping package

  • A brief description of the damage

Our support team will review your claim and provide an appropriate resolution.

Split Shipments

If your order contains multiple items, they may be shipped separately from different fulfillment centers. In such cases, you will receive separate tracking numbers for each shipment where applicable.

Delivery Responsibility

Orders are considered successfully delivered once the shipping carrier confirms delivery to the address provided by the customer. PocketCollect is not responsible for packages lost or stolen after confirmed delivery.

Contact Us

If you have any questions regarding shipping or your order status, please contact us:

PocketCollect

Email: contact@PocketCollect.shop

Phone: +1 (479) 345-1674